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Telecommunications

Telecommunications Sector Challenges

Within the telecommunications sector and the telecom supplier space, continuous change and evolution are commonplace. Networks necessitate constant maintenance and upgrades to address the challenges amplified by the rapid pace of technological advancements. The emergence of 5G and IoT introduces investment complexities. The escalating need for bandwidth stems from consumers’ reliance on an increasing array of devices. Notably, even the transportation sector is a beneficiary of telecom bandwidth. Telecommunications companies serve as the conduits in our interconnected world. Correspondingly, the vendors that cater to these service providers contend with comparable pressures and difficulties.

Telcom Sector Importance

The telecommunications sector holds significant importance within the global business landscape as it serves as the fundamental backbone of modern communication. It plays a vital role in connecting individuals, organizations, and nations worldwide, facilitating seamless information exchange. Through their comprehensive suite of voice, data, and multimedia services, telecommunications companies enable reliable connectivity on a global scale. They provide invaluable support to various industries, including finance, healthcare, education, and entertainment. With the increasing reliance on digital technologies and the growing demand for high-speed internet access, telecommunications companies have emerged as essential catalysts for economic growth and innovation. By delivering robust infrastructure and services, they empower businesses to operate with efficiency, facilitate remote work and collaboration, and enhance overall quality of life. In the digitally interconnected era, the telecommunications sector remains instrumental in fostering global communication, driving economic development, and fueling societal progress.

Valenta and the Telecommunications Sector

Telecommunication

Well-established telecom giants have substantial financial capabilities and enjoy privileged access to costly consulting services, digital transformation firms, and staffing providers. In contrast, regional telecommunications providers, rural telecommunication operators, and midsize telecom suppliers face limitations in accessing similar resources. Nevertheless, all these companies can leverage the advantages offered by global service providers and external expertise and resources. This is precisely where Valenta excels. We bring a wealth of experience in delivering services tailored to the specific requirements of regional and rural telecom providers. Additionally, our team comprises local managing partners who possess industry knowledge and insights, enhancing the value we provide to our clients.

Top Challenges for the Telecommunications Industry

Based on our experience and conversations with clients.

The below are the top challenges faced by todays Telecommunications Providers and Telecom Suppliers.  Valenta can assist with all of these challenges through a combination of Process Consulting, Digital Transformation and Staff Augmentation :

Top Challenges for the Telecommunications Industry
  • Pricing pressure
  • Cost reduction and containment
  • Infrastructure requirements
  • Omnichannel customer support
  • Increasing demand for bandwidth (WFH and OTT)
  • Cybersecurity and Network Security
  • Evolving technology
  • Machine Learning and Artificial Intelligence
  • Internet of Things / IoT
  • Government Regulations
  • Staffing and Employee Retention
  • Digital Transformation
  • Data Analysis and Business Intelligence
  • Continuous Process Improvement

How Valenta Can Assist the Telecommunications Industry and Telecom Suppliers?

Valenta can help Telecommunication Industry companies better deal with the technology changes and requirements taking place in their industry.  Increased competition by new entrants is one challenge.  Aging infrastructure and networks also effect the industry and its suppliers, as does the need to build out new ones and to build them in the cloud whenever possible.  Supply chain issues can also affect the Telecom space, as can the scarcity of skilled labor.  Valenta can help by making all the back office tasks and functions like supply and logistics and customer and vendor engagements as efficient as possible.  Valenta can help drive improved bottom line results so that the maximum level of capital is allocated to making sure infrastructure and networks can be updated.  We can also assist with technology and AI to serve the logistics, network, and customer support aspects of the business.

Process, managed-services

Process

Telecommunications and Telecom Supplier companies cannot afford to waste time or have inefficiencies in their organizations.  We look for waste in all processes and have staff available for process mapping, task mapping and business optimization.  There are many routine and repetitive processes in the Telecom space.  Getting them right, means saving money.

Repeatability, Execution

Execution

Excellence in execution is essential in all industries but in Telecommunications where networks must be up and running 24/7/365 and deliver 5 9’s of reliability it is critical.  Margins are tight in Telecom so executional excellence is a must.  Great ideas and objectives are only the beginning.  Successfully implementing new strategies, projects, and plans is the difference between success and failure.  We help our Telecommunications and Telecommunications Supply clients flawlessly execute.

innovation

Innovation

Innovation is a key to success for all businesses.  Competition, customers, and the business environment are always changing.  Innovation is how Telecommunications and Telecom vendors can stay ahead of the competition and serve their customers the best.  We help our clients in this space to be nimble and stay ahead of the curve.

strategy

Strategy

Developing and executing the right growth strategies is critical.  Constantly reacting is not good, proactivity is.  Our Telecommunications and Telecom Supplier clients benefit from bringing in our expertise for hire.  We can provide actionable strategy for our client companies plus detailed plans for how to get desired outcomes and results.

Digital-Transformation

Digital Transformation

There is a growing need for Telecommunications and Telecommunications Supply companies to automate and adapt to new technologies and ways of doing business.  Yet having these skill sets in-house can be challenging.  Valenta implements solutions such as RPA and Conversational-AI for businesses of all sizes at competitive pricing.  Conversational AI is especially useful to address customers quickly.

Growth

Growth

In today’s environment a business grows or dies.  One of the most painful challenges is sustainable and profitable growth.  Unprofitable growth will put Telecommunications companies and Telecom suppliers out of business.  Our team of partners, consultants, developers, and back office staff can implement a myriad of growth strategies for Telecommunications and Telecom vendor clients.

Profits

Profits

The bottom line is crucial.  Profits power innovation.  Having the resources to remain competitive are key for our Telecommunications and Telecom vendor clients.  Valenta can identify opportunities for efficiency gains and can provide ROIs for all client projects.

Support, Staff, Mergers

Staffing

If current Telecommunications Providers and Telecom Vendor employees are under-skilled or not able to fulfill the requirements of positions, Valenta’s team of skilled and fully trained individuals can meet requirements.  Hiring is time consuming and there are not always competencies available within budget.  Staff Augmentation can bridge the gap of requirements and economics.  Our staffing solutions can also ensure that the maximum amount of capital is available for onsite positions.

Digital-Marketing

Digital Marketing

Marketing in the digital age is constantly changing and evolving and it can be hard to keep up. Lack of expertise or lack of budget is not an issue with Valenta’s fractional full stack marketing services. There are a multitude of cost effective marketing options that are effective when implemented correctly.

Services Valenta Provides for the Telecommunications Industry and Telecom Vendor Companies

Consulting

Consulting

An end-to-end solution, from strategy to implementation. Specializing in turning strategies into measurable and sustainable results.

Valenta provides Consulting services that can be of great value to the Telecommunications Industry and their vendors.  We can assist companies in this space streamline their back office, supply chains, order entry, billing, customer support, accounting, finance and HR processes for peak efficiency and lowest cost.  Savings generated can be devoted to improving and building out networks, enhancing infrastructure, or upgrading legacy software platforms.  Valenta can also look for ways to use AI and ML to test networks and identify potential bottlenecks before they become issues.

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Digital-Transformation

Digital Transformation

Streamline workflows and improve productivity across business units. Implementing powerful tools to provide businesses with an unparalleled competitive edge.

Valenta Digital Transformation services can streamline back office processes by leveraging RPA and Conversational AI.  These same tools can be leveraged for network management, network testing, customer and vendor engagement and supply and logistics.  ML and AI can also be deployed as a service for product for managing the network, equipment, staff, and customers.  Conversational AI solutions can be deployed to make support agents and sales staff more efficient and better informed.  All Valenta services are offered in a flexible managed service model and are easy to scale up and ramp down.  All of this can be of great value to the Telecommunications Industry and its suppliers.

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Support, Staff, Mergers

Staff Augmentation

Focus on growing your business, let us take care of the rest and save up to 60% on staffing costs.

The Telecommunications Industry and Telecom vendors can also benefit from Valenta Staff Augmentation services.  Hard to fill Data Analysts and Big Data Specialists can be supplied as well as Software Developers to improve operations.  Back office roles can be filled quickly and cost effectively so that the maximum amount of resources can be dedicated to high value front line positions like engineering, plus other strategic roles.

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Heat Maps for Telecommunications Industry Processes

Many processes lend themselves to automation in the Telecommunications Industry and their suppliers.  Please find the following Heat Maps highlighting Supply Chain and Customer Support areas that are the best places to start with automation and digital transformation in the Telcom space.

Telecommunications Operations

IT Processes

Customer Support

Automation and AI in the Telecommunications Industry

AI-Telecommunication

RPA in the telecom sector has several benefits for both the front and back office.  These include, streamlining customer account management (including provisioning of new lines and services), minimizing customer wait times by enabling support staff with agility to handle customer needs quickly and automating routine data entry for error-free information to make strategic and agile decisions.

Telecom operators have massive contact centers and are usually struggling with their average call handling times.  However, chatbots have now reduced the burden on the contact center as several queries can now be handled directly by BOTS.  This not only improves customer satisfaction but also improves the back office as they are able to focus on high priority open tickets.

Finance, Accounting, HR, IT, procurement, and administration are all areas that can benefit from Robotic Process Automation (RPA).  This technology reduces operating costs significantly across these business functions and allows telecom operators to redeploy those funds into other areas that are revenue generating.

The following are just a few use cases for Automation in Telecom :

Network

Network Management

Enable network teams to find faults faster and maintain quality of service.
forecasting

Forecasting

Collate data for revenue forecasting, decision making and network planning.
Support, Staff, Mergers

Customer-Support

Provide a 360 degree view of the customer support call handlers.
Implement

Operations

Help operations teams to manage and qualify alerts to improve efficiency.

Billing

Ensure bills and invoices are processed correctly to reduce pressure on contact centers.
AI-Assisted

AI Assisted Staff

Reduce the pressure on the human workforce to free up time to focus on revenue generating activities.

Insights for the Telecommunications Industry

Please find these White Papers that will be of interest to those in the Telecommunications Industry.

White Paper
How Can Midsized Companies Benefit from Staff Augmentation

White Paper
How Can Midsized Companies Benefit from Digital Marketing

White Paper
How Can Midsized Companies Benefit from Digital Transformation

White Paper
How Can SMB’s benefit from
Consulting services

White Paper
Top Conversational AI Use Cases Valenta & OneReach.ai

Find a Partner

Telecommunications Providers and Telecom Suppliers can benefit from Valenta services. We have partners and staff onboard who understand this sector and who have experience in it.  Everything we do at Valenta is about helping companies focus on and have time for what they do best and their core mission. We do this through process consulting, digital transformation, the automation of tasks, and by providing staff augmentation.   Valenta is focused exclusively on SMB clients, typically enterprise customers with 10-1,000 employees.  We have Managing Partners located in cities across the US, Canada, the UK, the EU, and Australia. Our Managing Partners work with other onshore consultants, plus offshore consultants, developers, and managers of outsourced staff to deliver the best services to our clients. Please reach out here to locate a Managing Partner in your area.

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