Virtual Medical Assistants and Medical Scribes

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Virtual Medical Assistants & Medical Scribes

Healthcare providers today face a deluge of administrative tasks that can often detract from the time and focus they can dedicate to their patients. That’s where Virtual Medical Assistants come in. They are experts in performing administrative duties for healthcare practitioners and improve the functioning of healthcare practices by increasing productivity and profitability.

Virtual Medical Assistants allow healthcare providers to focus on providing the best possible care to their patients, improving patient satisfaction and the quality of life for the providers. They act as an extension of the provider’s medical back-office team and offer essential services such as record keeping, customer service, billing, and accounting, and EMR management.

Virtual Medical Scribes are also critical to the success of healthcare operations. They free up providers from administrative tasks so they can concentrate on what they do best – providing medical care. Virtual Medical Scribes accurately enter orders, billing information, and vitals in real-time, allowing for efficient patient flow and enhancing practice efficiency.

In today’s healthcare industry, where compliance is increasingly stringent, reimbursements are tighter, and practices are evaluated based on patient experience, Valenta’s Virtual Medical Staff offers a valuable solution. Our team is highly trained and qualified to assist with the administrative tasks that are vital to the success of a healthcare practice, allowing providers to focus on what they do best – providing care to their patients.

At Valenta, we have local managing partners based in the UK with extensive experience in the healthcare industry. They are available to discuss how virtual medical assistants and scribes can transform a healthcare facility or practice in the UK. They can assist you in determining if these services may benefit your organization.

Valenta’s Virtual Medical Assistants can assist Healthcare Providers with:

virtual-medical-asistant
  • Manage Contact Center operations – Inbound and Outbound Calls, Email and Chat
  • Appointment Scheduling – Manage Appointments, rescheduling and cancellations
  • EMR Management – Ensure EMR is always up-to-date. Edit and modify as needed
  • Prior Authorization – manage the entire Prior Authorization process
  • Patient Triage
  • Complete Patient Charts
  • Managing incoming and outgoing referrals
  • Insurance Follow-ups
  • Ensure the highest level of quality
  • Perform day-to-day duties with high accuracy
  • Effectively communicate all escalations to the supervisor
  • Resolve queries in a timely manner working around the established TAT's (turnaround times)
  • Strictly adhere to the SLAs (Service Level Agreements)
  • Train new resources as and when required
  • Understanding processes and documenting them as detailed SOPs (Standard Operating Procedures) as and when required

Valenta’s Virtual Medical Scribes can assist Healthcare Providers with:

  • Urgent Care Scribing
  • Emergency Room Scribing
  • Cardiology Scribing
  • Ophthalmology Scribing
  • Radiology Scribing
  • Endocrinology Scribing
  • Neurology Scribing
  • Surgery & Orthopedic Scribing
  • Hematology & Oncology Scribing and much more

Why Choose Valenta?

Local-presence

Local Presence

Valenta has Managing Partners located across cities in the UK. Our Managing Partners bring a local presence that sets us apart from other outsourcing and staff augmentation providers. They stay engaged with our clients and serve as ongoing resources and key members of the account team.

flexible-engagements

Flexible Engagements

Valenta offers flexible month-to-month agreements to all our customers in the UK. We charge an onboarding fee and bill monthly with no long-term contracts. Our flexible plans allow for quick scaling up and down as needed, making staff augmentation hassle-free.

Dedicated Resources

Dedicated Resources

Unlike many outsourcing and staff augmentation providers, Valenta provides dedicated resources. Our clients work with a dedicated Valenta employee, not an anonymous team. Our resources become familiar with our clients’ processes and interact with them like any other virtual employee.

Staff-augmentation

Staff Augmentation Team

At Valenta, we bring a team to every staff augmentation engagement. In addition to local Managing Partners, each resource is managed by a Valenta Team Leader who oversees other team members in similar roles. Our Team Leaders report to Regional Services Heads, who also manage recruitment, freeing up our customers’ time and taking HR headaches away.

Train

Global Labor Pool

Finding staff to fill roles in the UK can be challenging and often exceeds budget. With Valenta’s staff augmentation, our clients have access to a global labor pool, including countries like India, the Philippines, Malaysia, Columbia, and Trinidad and soon to be added services in Eastern Europe and Northern Africa.

forecasting

Process and Transparency

The Valenta Way is at the heart of everything we do. We have well-established, tried and tested processes for delivering high-quality staff augmentation to our customers in the UK. Our consistent methods ensure transparency in all that we do and make it easy for clients to understand.

operations, incremental strategy

Comprehensive Services

Valenta can help with staff augmentation across all functions of a business, including Accounting, Finance, IT, Operations, HR, Sales, Marketing, and Support. We have staff to serve all these departments and business processes, filling both traditional and new information economy positions.

Compliance and Security,

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified, and we take compliance and security very seriously. We operate service centers in the countries we serve and have both physical and non-physical controls in place to ensure the protection of our company and client data.

We implement BOT’s and AI in our solutions:

Watch a BOT perform billing functions.

How we add value?

Our Virtual Medical Assistants and Medical Scribes deliver business value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implement effective controls. We have standardized their process with a high degree of Automation and AI.

We have a comprehensive and integrated Medical Assistant service capability. Furthermore, we augment our capability by continuously investing in building AI and ML expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real-Time Visibility Platform
  • A Dedicated Healthcare Academy, which focuses on increasing domain expertise

Medical Assistant Software Expertise :

epic
webpt
eclinicalworks
all-scripts
nextgen
athenahealth

and many more…

Valenta Pricing Packages

Full Time Medical Assistant

From £1,300 + VAT per month

Full Time Medical Scribe

From £1,440 + VAT per month

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