infouk@valenta.io  Search Now
Find Your Local Managing Partner  

Help Desk Support Analyst

Valenta > Staff Augmentation > Help Desk Support Analyst

Help Desk Support Analyst

If you’re seeking to streamline your IT support and improve the technical assistance offered to your employees, look no further than Valenta’s Help Desk Support Analysts. Our team of experts will help you develop and implement effective strategies to address technical issues and provide comprehensive support to your staff.

Whether you need ongoing managed services or an extension of your in-house center of excellence, our Help Desk Support Analysts are equipped to handle a wide range of tasks, from testing computer systems and software to resolving technical problems, assisting with support, and maintaining service documentation. Our analysts are constantly training on the latest software used by businesses across the world, and work in teams lead by experienced managers to deliver efficient and effective support.

At Valenta, we’re dedicated to delivering value to our clients by reducing costs, optimizing cost structures, and implementing efficient controls. Our help desk support analyst staffing services are standardized, with a high degree of automation and process documentation, and we continuously invest in the growth and development of our team. With cross-training and knowledge sharing across teams, our staff work collaboratively from our service centers to provide top-notch support to all our clients.

Our Managing Partners in the UK are ready to discuss your Help Desk Staffing needs at any time.

Why Choose Valenta?

Local-presence

Local Presence

Valenta has Managing Partners located across cities in the UK. Our Managing Partners bring a local presence that sets us apart from other outsourcing and staff augmentation providers. They stay engaged with our clients and serve as ongoing resources and key members of the account team.

flexible-engagements

Flexible Engagements

Valenta offers flexible month-to-month agreements to all our customers in the UK. We charge an onboarding fee and bill monthly with no long-term contracts. Our flexible plans allow for quick scaling up and down as needed, making staff augmentation hassle-free.

Dedicated Resources

Dedicated Resources

Unlike many outsourcing and staff augmentation providers, Valenta provides dedicated resources. Our clients work with a dedicated Valenta employee, not an anonymous team. Our resources become familiar with our clients’ processes and interact with them like any other virtual employee.

Staff-augmentation

Staff Augmentation Team

At Valenta, we bring a team to every staff augmentation engagement. In addition to local Managing Partners, each resource is managed by a Valenta Team Leader who oversees other team members in similar roles. Our Team Leaders report to Regional Services Heads, who also manage recruitment, freeing up our customers’ time and taking HR headaches away.

Train

Global Labor Pool

Finding staff to fill roles in the UK can be challenging and often exceeds budget. With Valenta’s staff augmentation, our clients have access to a global labor pool, including countries like India, the Philippines, Malaysia, Columbia, and Trinidad and soon to be added services in Eastern Europe and Northern Africa.

forecasting

Process and Transparency

The Valenta Way is at the heart of everything we do. We have well-established, tried and tested processes for delivering high-quality staff augmentation to our customers in the UK. Our consistent methods ensure transparency in all that we do and make it easy for clients to understand.

operations, incremental strategy

Comprehensive Services

Valenta can help with staff augmentation across all functions of a business, including Accounting, Finance, IT, Operations, HR, Sales, Marketing, and Support. We have staff to serve all these departments and business processes, filling both traditional and new information economy positions.

Compliance and Security,

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified, and we take compliance and security very seriously. We operate service centers in the countries we serve and have both physical and non-physical controls in place to ensure the protection of our company and client data.

At Valenta, our Desk Support Analysts can assist organizations with the following:

- Testing of computer systems and software, maintain records of trends and patterns in computer related issues.

Testing of computer systems and software, maintain records of trends and patterns in computer related issues.

Accelerate complex cases.

onsite-support

Assist with on-site support, installation, and work with senior staff to solve issues.

resolve-technical-issues

Resolve technical issues.

maintain-service-documents

Maintain service documentation of issues related to hardware and software.

How we add value?

Our Desk Support Analyst staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.

We have a comprehensive and integrated Desk Support Analyst service capability. We augment our capability by continuously investing in building Desk Support Analyst expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real Time Visibility Platform
  • A Dedicated RPA Academy, which focuses on increasing domain expertise

Desk Support Analyst Software Expertise:

freshdesk
Azuredesk
vision-helpdesk

And More…

Valenta Pricing Packages:

Help Desk Support Analyst

1-2 years of Experience

From £2,500 + VAT per month

3-4 years of Experience

From £3,250 + VAT per month

5+ years of Experience

From £4,000 + VAT per month

Related blogs