Valenta > Staff Augmentation > Help Desk Technician

Help Desk Technician

Valenta’s Outsourced Help Desk Technician Service provides organizations with access to a team of skilled IT professionals who can provide the support and technical assistance necessary to maintain and improve their software and network systems. Our technicians are experienced in responding to customer queries and troubleshooting technical issues either remotely, over the phone or in person, providing quick and effective solutions.

Our Help Desk Technicians can work with organizations either through Managed Services or as an extension of their IT department. We offer customized solutions to meet our clients’ unique requirements, ensuring a seamless transition and onboarding. Our team can assist with improving processes, liaising with customers, maintaining records, and updating customer status.

At Valenta, we invest continuously in building our Help Desk Technician expertise, providing our clients with a comprehensive and integrated service capability. Our dedicated team members and reporting managers ensure that our clients receive quality service delivery, while our recruitment and training process ensures that our resources are highly qualified and ready to work as soon as we engage our services.

By outsourcing their Help Desk Technician needs to Valenta, our clients can enjoy reduced operational costs and attain world-class cost structures while implementing effective controls. Our standardized processes with a high degree of automation enable us to deliver business value to our clients.

Valenta’s Outsourced Help Desk Technician Service is a virtual solution that can provide organizations with the best possible support and solutions, ensuring that their technologies are running smoothly. Our technical expertise can help organizations to focus on their core activities, while we take care of their IT support needs.

Why Choose Valenta?

Local Presence

Valenta has Managing Partners located across cities in the UK. Our Managing Partners bring a local presence that sets us apart from other outsourcing and staff augmentation providers. They stay engaged with our clients and serve as ongoing resources and key members of the account team.

Flexible Engagements

Valenta offers flexible month-to-month agreements to all our customers in the UK. We charge an onboarding fee and bill monthly with no long-term contracts. Our flexible plans allow for quick scaling up and down as needed, making staff augmentation hassle-free.

Dedicated Resources

Unlike many outsourcing and staff augmentation providers, Valenta provides dedicated resources. Our clients work with a dedicated Valenta employee, not an anonymous team. Our resources become familiar with our clients’ processes and interact with them like any other virtual employee.

Staff Augmentation Team

At Valenta, we bring a team to every staff augmentation engagement. In addition to local Managing Partners, each resource is managed by a Valenta Team Leader who oversees other team members in similar roles. Our Team Leaders report to Regional Services Heads, who also manage recruitment, freeing up our customers’ time and taking HR headaches away.

Global Labor Pool

Finding staff to fill roles in the UK can be challenging and often exceeds budget. With Valenta’s staff augmentation, our clients have access to a global labor pool, including countries like India, the Philippines, Malaysia, Columbia, and Trinidad and soon to be added services in Eastern Europe and Northern Africa.

Process and Transparency

The Valenta Way is at the heart of everything we do. We have well-established, tried and tested processes for delivering high-quality staff augmentation to our customers in the UK. Our consistent methods ensure transparency in all that we do and make it easy for clients to understand.

Comprehensive Services

Valenta can help with staff augmentation across all functions of a business, including Accounting, Finance, IT, Operations, HR, Sales, Marketing, and Support. We have staff to serve all these departments and business processes, filling both traditional and new information economy positions.

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified, and we take compliance and security very seriously. We operate service centers in the countries we serve and have both physical and non-physical controls in place to ensure the protection of our company and client data.

At Valenta, our Help Desk Technicians can assist organizations with the following:

Improvise on processes and provide suggestions.

Liaise with customers and provide information by following up overall.

Update customer status, maintain a timeline of records and customer updates.

Solve issues for customers in respect to technical problems, queries and find solutions for them.

Troubleshoot customer issues remotely.

Provide technical assistance to customers as and when they need help.

How we add value?

Our Help Desk Technician staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.

We have a comprehensive and integrated Help Desk Technician service capability. We augment our capability by continuously investing in building Help Desk Technician expertise through:

Continuous investment in Automation and AI Technologies
Create Standard Operating Procedures for each of our clients
Provide clients with a Real Time Visibility Platform
A Dedicated RPA Academy, which focuses on increasing domain expertise

Help Desk Technician Software Expertise:

And More…

Valenta Pricing Packages:

Help Desk Technician

1-2 years of Experience

From £2,500 + VAT per month

Enquire NOW

3-4 years of Experience

From £3,250 + VAT per month

Enquire NOW

5+ years of Experience

From £4,000 + VAT per month

Enquire NOW

Related blogs

November 8, 2023
Top 20 Benefits of Automated Software Testing Services
Everyone likes a good list, right? In this article, we seek to highlight the top 20 benefits for automated software testing, as well as automated software testing services. Before we get to our list, let’s...
Read More
September 8, 2023
What is Test Automation?
We hear the question of “what is test automation” frequently. Looking at the work of test automation, the importance of it, and the services offered around it go a long way towards getting a good...
Read More
July 14, 2023
How Much Can You Automate IT with RPA
The question of “how much can you automate IT process with RPA” is one we at Valenta frequently encounter. This is because our clients often opt to commence their digital transformation journey within the IT...
Read More
December 15, 2022
What Can a Software Applications Developer Do For a Business
Marc Andreessen is famously quoted as saying that “software is eating the world.” At Valenta we completely agree with these sentiments and see it in our daily interactions with midsized companies and small businesses. These...
Read More
August 31, 2022
What can an RPA Developer & Consultant do for a Business?
Bill Gates stated once that “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an...
Read More