AI in digital marketing is simply using AI to interact with customers and prospective customers to anticipate what they want and how they want to interact with a business. AI in digital marketing is also...Read More

The short answer to the question, “will Conversational AI replace call centers” is no. The more nuanced answer is that it will digitally transform them and radically change them, and that is already happening now....Read More

Banks need to be on the cutting edge of technology to combat financial crimes. However, the detection of these crimes — such as money laundering and other corrupt activities — is typically handled by a...Read More

Simply stated, Conversational AI is a tool to enable machines, or more appropriately software applications, to interact with humans via language.  That language can be the spoken or written word.  Conversational AI must be able...Read More

Of all the industries that have embraced the new possibilities offered by AI technology, the automotive industry is still a new adopter. While some big companies have already harnessed the power of AI for ground-breaking...Read More

Business Process Outsourcing (BPO) is not a new concept. Most large organisations across the globe have been using BPO providers for decades to streamline non-differentiated parts of their business so they can focus on the...Read More